Shipping & Handling

  • All prices on the website do not include shipping and handling fees
  • Free shipping promotions, when applicable, will be deducted at checkout
  • Free shipping is not available for “Restricted Countries”
  • Orders take 2 business days to process
  • We ship only on business days of the week (M-F)
  • We do not ship to P.O. Boxes
Destination Postal Service Estimated Time Taxes/Duties Shipping Fee
United States USPS First Class 3-7 Business Days

Applicable taxes and duties will be
charged when required by law

$12.50 per item
Canada
USPS First Class
5-15 Business Days Charged by Country $20 per item
International
USPS First Class
6-25 Business Days Charged by Country $25 per item

Returns

Please check our terms and conditions page

International Taxes and Duties

International customers are responsible for paying any applicable duties, taxes, and other fees which your local Customs or national authorities deems appropriate.

Wrong Address Disclaimer

Customers are responsible for making sure delivery addresses are entered correctly. Check and double-check the address you are entering. Lovy hair will not be held responsible for items that are sent to the wrong address.

Delivered but Not Delivered

Lovy Hair cannot be held responsible for items where tracking information states the package has been delivered to the intended customer address.

USA Sales Taxes

We will charge taxes in any jurisdiction in the United States where it is required by law that we collect the taxes.

Restricted Sales

Lovy Hair reserves the right not to service or ship to Customers where there are difficulties with Postal delivery and challenges in confirming customer Identity, address, and other information. Customers identified as restricted may be required to pass our 4-point verification process to be considered for service. We still reserve the right to refuse sales to any potential customer at our discretion.

     

    Restricted Customers when requested must send the following information to Info@lovyhair.com:

    4-Point Identity Verification

    • Copy of photo and name page of government issued passport and national ID
    • Voided Copy of a personal check from customer's bank account with name and address of customer displayed/imprinted on Check
    • Front and back copy of credit card used for transaction
    • Selfie picture with a Time Stamp (Taken on Day of transaction)